Cancellation Policy
This Cancellation Policy explains how order and service cancellations are handled for PrintKraft Studio and CodeNest Solution.
1. Cancellation before confirmation
Orders or inquiries submitted through the website or WhatsApp may usually be cancelled before final confirmation, design approval, payment confirmation, or production start.
2. Cancellation after confirmation
Once an order has been confirmed and production planning or customization work has started, cancellation may not be possible. Any cancellation request at that stage will be reviewed based on the amount of work already completed.
3. Custom printing orders
Because products such as T-shirts, mugs, bags, and other printed items may be customized specifically for the customer, cancellations are generally restricted after design approval, production setup, or printing has begun.
4. WhatsApp orders
WhatsApp orders may still be cancelled if the request is raised early enough and no irreversible work has started. Please contact us promptly if you need to cancel.
5. Razorpay-paid orders
If an order paid through Razorpay is cancelled before production begins, refund eligibility will be reviewed under the Refund Policy. If production has already started, cancellation may be declined or may qualify only for a partial refund depending on the work completed.
6. Digital services and websites
Website design, web development, SEO, Google Business Profile setup, domain, hosting, custom software, and related services may involve planning, consultation, setup, and execution stages. Cancellations after work begins may still incur charges for completed stages, setup costs, or reserved time.
7. Third-party charges
Charges already paid to third parties, such as domain registration, hosting, payment processing, software subscriptions, or platform setup fees, may not be cancellable or refundable.
8. How to request cancellation
To request a cancellation, contact us as soon as possible through WhatsApp or the contact page with your name, phone number, product or service details, and order or invoice reference if available.
9. Approval of cancellation
All cancellations are subject to review based on the order stage, nature of customization, work already completed, and related operational commitments.
10. Contact
If you have any cancellation-related questions, please contact PrintKraft Studio through the contact information provided on the website.