Refund Policy
This Refund Policy explains how refunds are handled for custom printing orders, WhatsApp orders, manual invoice orders, Razorpay payments, and digital services provided by PrintKraft Studio and CodeNest Solution.
1. Custom-made product orders
Most PrintKraft Studio products are custom-made or customized after order confirmation. Because of this, refunds are generally not available once production has started, unless the delivered item is materially damaged, incorrect, or significantly different from the confirmed order details.
2. WhatsApp and manually confirmed orders
Orders initiated through WhatsApp may be reviewed manually before final confirmation. If an order has not yet entered production, you may contact us to discuss changes, cancellation, or refund eligibility depending on the stage of work already completed.
3. Razorpay payments
If you complete payment through Razorpay and the order is later found to be unavailable, unserviceable, or cancelled before production begins, any approved refund will be processed to the original payment method within a reasonable time, subject to payment partner and banking timelines.
4. Non-refundable situations
Refunds are typically not available for approved custom artwork, customer-supplied design errors, spelling mistakes confirmed by the customer, change-of-mind requests after production starts, or delays caused by incomplete customer information.
5. Damaged or incorrect orders
If you receive a damaged item or a product that does not match the confirmed order details, please contact us promptly with clear photos, order details, and a short explanation so we can review the issue and decide whether replacement, correction, store resolution, or refund is appropriate.
6. Digital services and website work
Refund terms for digital services, website design, development, SEO, Google Business Profile setup, domain, hosting, or custom software depend on the project stage. Work already completed, consultation time, planning effort, or third-party setup charges may not be refundable once the service has begun.
7. Partial refunds
In some cases, only a partial refund may be approved where part of the work, setup, or production has already been completed.
8. Refund request process
To request a refund review, contact us through the website or WhatsApp with your invoice details, order details, payment details, and reason for the request. Approval is subject to verification and business review.
9. Processing time
Approved refunds will be processed within a reasonable business timeframe. The final credit timeline may vary depending on Razorpay, banks, UPI providers, or other financial institutions.
10. Contact
If you have questions about refunds, please contact PrintKraft Studio using the contact information available on the website.